SUPPORT

CONTACT US!

Do you need help?

You will find the most frequently asked questions below, other questions can be found in our FAQ.
If you have specific questions, please contact us using the chat or by filling out this form.

Frequently Asked Questions

Find the answers to the most frequently asked questions.

Shipments with Colissimo are received by customers within 48H to 72H.
Shipments with Mondial Relay are received between 72H and 5 days.

If you have ordered the wrong size item, simply go through our returns portal below if you would like an exchange.

We will reimburse you for the cost of returning the item, provided that you take the same item in the new size you want.

Our after-sales team will get back to you by e-mail and will give you a one-time use promo code, usable on the product concerned.

RETURN PORTAL : CLICK HERE

It is not possible to return items from partner collections that have been customized.

You can benefit from a free delivery from 100€ of purchase on the store, the sending will be made by Mondial Relay only. (Valid for metropolitan France, Belgium and Luxembourg).

For “partner” orders, you can benefit from a free delivery at the box and grouped with other customer orders, you just need to get in touch with your owner so that he can give you the specific code. (Attention, the free delivery to the box is only valid at the time of collection launches & pre-order period).

We work with two carriers in France and for EU countries:

  • METROPOLITAN FRANCE, MONACO AND ANDORRA :
    • La Poste Colissimo – Home delivery
    • Mondial Relay – Delivery at a relay point
  • OVERSEAS :
    • La Poste Colissimo Outre-Mer – Home delivery
  • EUROPE (including Switzerland)
    • La Poste Colissimo – Home delivery
    • Mondial Relay International – Delivery at a relay point
    • Mondial Relay Home International – Home delivery

All the information concerning the countries concerned as well as the price lists are available in the page “Delivery”.

Contact us!

A problem? A request? Ask us your question.

    TOP

    SHOPPING BAG 0

    Login

    Create an account

    Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

    Password Recovery

    Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.

    NEW CUSTOMER OFFER

    10% DISCOUNT*