FREE DELIVERY FROM 100€*
FREE RETURNS WITHIN 30 DAYS*
You will find the most frequently asked questions below, other questions can be found in our FAQ.
If you have specific questions, please contact us using the chat or by filling out this form.
Shipments with Colissimo are received by customers within 48H to 72H.
Shipments with Mondial Relay are received between 72H and 5 days.
If you have ordered the wrong size item, simply go through our returns portal below if you would like an exchange.
We will reimburse you for the cost of returning the item, provided that you take the same item in the new size you want.
Our after-sales team will get back to you by e-mail and will give you a one-time use promo code, usable on the product concerned.
RETURN PORTAL : CLICK HERE
It is not possible to return items from partner collections that have been customized.
You can benefit from a free delivery from 100€ of purchase on the store, the sending will be made by Mondial Relay only. (Valid for metropolitan France, Belgium and Luxembourg).
For “partner” orders, you can benefit from a free delivery at the box and grouped with other customer orders, you just need to get in touch with your owner so that he can give you the specific code. (Attention, the free delivery to the box is only valid at the time of collection launches & pre-order period).
We work with two carriers in France and for EU countries:
All the information concerning the countries concerned as well as the price lists are available in the page “Delivery”.