You will find the most frequently asked questions below, other questions can be found in our FAQ.
If you have specific questions, please contact us using the chat or by filling out this form.


Find the answers to the most frequently asked questions.

Once shipped, depending on the delivery service you have chosen, the delays vary between 1 to 5 business days. For more information, click here.

You can benefit from free delivery from 100€ (excluding shipping costs) onlyfor orders to Metropolitan France, Monaco and Andorra.

Algeria, Andorra, Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, French Guiana, Hong Kong, Hungary, Iceland, India, Ireland, Italy, South Korea, Spain, United States (USA), Japan, Reunion, Latvia, Lithuania, Luxembourg, Malta, Morocco, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, Spain, Switzerland, Sweden, Tunisia, Turkey, United Kingdom (UK).

For more information, click here.

Any order placed on the store offers the possibility, within 30 days, to return one or more items for the following reasons:

  • If the article does not fit on the size (too small/too big, too tight…)
  • If the article does not meet your expectations

For more information, please refer to our “EXCHANGE & RETURN CONDITIONS”

When your order is complete and ready to be shipped, you will receive an email with the tracking number. Don’t hesitate to check your spam.

If you do not receive any updates, please contact us via the online chat or by using the contact form.

We work with several shipping services depending on the country of delivery.

  • Mondial Relay
  • Mondial Relay Home International
  • Colissimo without signature
  • Colissimo with signature
  • DHL
  • DHL Express

For more information, click here.


A problem? A request? Ask us your question.



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