SUPPORT

FREQUENTLY ASKED QUESTIONS

ORDERS

Find your order information below.

You have the possibility to pay by :

  • Credit card
  • Paypal
  • e-Gift Card

All payment information is transmitted SSL-encrypted and processed by our partner PayPlug’s payment module to protect your card information and ensure that it cannot be used by others.

We invite you to contact us via the online chat or by using our contact form.

We invite you to contact us via the online chat or by using our contact form.

DELIVERY

You can find information about the delivery below.

Our products are made on demand, that’s why a delay of 3 to 5 working days is necessary before the expedition of your order.

Once shipped, depending on the delivery service you have chosen, the delays vary between 1 to 5 business days.

When your order is complete and ready to be shipped, you will receive an email with the tracking number. Don’t hesitate to check your spam.

If you do not receive any updates, please contact us via the online chat or by using the contact form.

If your package is returned to us, a reshipment is possible for an additional fee at your charge.

If you have any questions about the terms and conditions of sale, please refer to the chosen carrier.

We invite you to contact us via the online chat or by using our contact form.

Algeria, Andorra, Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, French Guiana, Hong Kong, Hungary, Iceland, India, Ireland, Italy, South Korea, Spain, United States (USA), Japan, Reunion, Latvia, Lithuania, Luxembourg, Malta, Morocco, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, Spain, Switzerland, Sweden, Tunisia, Turkey, United Kingdom (UK).

EXCHANGES & RETURNS

Find information about returns, exchanges and refunds below.

Any order placed on the store offers the possibility, within 30 days, to return one or more items for the following reasons:

  • If the article does not fit on the size (too small/too big, too tight…)
  • If the article does not meet your expectations

For more information, please refer to our “EXCHANGE & RETURN CONDITIONS”

Any order placed on the store offers the possibility, within 30 days, to return one or more items for the following reasons:

  • If the article does not fit on the size (too small/too big, too tight…)
  • If the article does not meet your expectations

For more information, please refer to our “EXCHANGE & RETURN CONDITIONS”

Any order placed on the store offers the possibility, within 30 days, to return one or more items for the following reasons:

  • If the article does not fit on the size (too small/too big, too tight…)
  • If the article does not meet your expectations

For more information, please refer to our “EXCHANGE & RETURN CONDITIONS”

CONTACT

You can contact us using the online chat or by using the form below.

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