Terms and Conditions of Sale

DEFINITION OF THE PARTIES

Between the Company UNCHAINED.
The company can be contacted by email by clicking on the contact form accessible via the homepage of the website.
Hereinafter referred to as the “Seller” or the “Company.”
On the one hand,
And the natural or legal person purchasing products or services from the company,
Hereinafter, the “Buyer” or the “Client”
On the other hand,

PREAMBLE

The Seller is a publisher of sportswear products and services marketed through its website (https://unchained-store.com). The list and description of the goods and services offered by the Company can be consulted on the aforementioned website as well as its sales pages.

ARTICLE 1 - PURPOSE

These General Terms and Conditions of Sale determine the rights and obligations of the parties in the context of the online sale of Products and Services offered by the Seller.

ARTICLE 2 - GENERAL PROVISIONS

These General Terms and Conditions of Sale (GTC) apply to all sales of Products or Services made through the Company's website and are an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify these terms at any time by publishing a new version on its website. The applicable GTC are those in force on the date of payment (or the first payment in the case of multiple payments) of the order. These GTC can be viewed on the Company's website at the following address: https://unchained-store.com/cgv . The Company also ensures that their acceptance is clear and unconditional at the time of purchase.The Customer declares that they have read all of these General Terms and Conditions of Sale, and, where applicable, the Special Terms and Conditions of Sale related to a product or service, and accept them without restriction or reservation. The Customer acknowledges that they have received the necessary advice and information to ensure that the offer meets their needs. The Customer declares that they are legally able to enter into a contract under French law or validly represent the natural or legal person for whom they are committing. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

ARTICLE 3 - PRICES

The prices of products sold through the websites are indicated in Euros all taxes included and are precisely specified on the Product description pages.They are also indicated in euros, all taxes included (VAT + other possible taxes) on the product order page, and excluding specific shipping costs. For all products shipped outside the European Union and/or French overseas departments and territories, the price is automatically calculated excluding taxes on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These duties and amounts are not the responsibility of the Seller. They will be borne by the buyer and are their responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the buyer to inquire about these aspects with the local authorities correspondantes.La The Company reserves the right to modify its prices at any time for the future. The telecommunication costs necessary to access the Company's websites are the responsibility of the Client. Where applicable, delivery costs as well.

ARTICLE 4 - CONCLUSION OF THE ONLINE CONTRACT

The Customer must follow a series of steps specific to each Product or Service offered for sale by the Seller in order to place their order. However, the steps described below are systematic: – Information on the essential characteristics of the Product; – Selection of the Product, where applicable its options, and indication of the Customer’s essential information (identification, address, etc.); – Acceptance of these General Terms and Conditions of Sale. – Verification of the order details and, if necessary, correction of errors. – Following the instructions for payment, and payment for the products. – Delivery of the products. The Customer will then receive confirmation by email of the payment for the order, as well as an acknowledgment of receipt of the order confirming it. They will receive a .pdf copy of these general terms and conditions of sale.For delivered products, delivery will be made to the address provided by the Customer. For the proper fulfillment of the order, the Customer undertakes to provide truthful identification details. The Seller reserves the right to refuse the order, for example, in the case of any abnormal request, one made in bad faith, or for any legitimate reason.

ARTICLE 5 - PRODUCTS AND SERVICES

The essential characteristics of the goods, services, and their respective prices are made available to the buyer on the company's websites. The customer confirms having received a breakdown of delivery charges as well as the terms of payment, delivery, and execution of the contract. The Seller undertakes to fulfill the Customer's order only within the limits of available stock. Otherwise, the Seller will inform the Customer. This contractual information is presented in detail and in French.In accordance with French law, they are subject to a summary and confirmation when the order is validated. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The validity period of the Product offer as well as their prices is specified on the product sales pages, as well as the minimum duration of the proposed contracts when these relate to a continuous or periodic supply of products or services. Unless otherwise specified, the rights granted under these terms are only for the individual who signed the order (or the person holding the provided email address). In accordance with legal provisions regarding conformity and hidden defects, the Seller will refund or exchange defective products or those not matching the order. A refund can be requested by contacting the Seller by email or simple letter.

ARTICLE 6 - RETENTION OF TITLE CLAUSE

The products remain the property of the Company until full payment of the price.

ARTICLE 7 - DELIVERY TERMS

The products are delivered to the delivery address indicated at the time of the order and within the specified timeframe. This period does not include the order preparation time. When the Customer orders several products at the same time, they may have different delivery times and may be shipped using different methods. The Seller provides an electronic contact point (email address) indicated in the order confirmation email to ensure order tracking. The Seller reminds that at the moment the Customer physically takes possession of the products, the risks of loss or damage to the products are transferred to them.

Pre-order Products

If an order contains both in-stock products and pre-order products, the order will only be shipped when all products are available. If the Customer wishes to receive the in-stock products more quickly, it is recommended to place two separate orders.

ARTICLE 8 - AVAILABILITY AND PRESENTATION

Orders will be processed within the limits of our available stock or subject to the stock available from our suppliers.

ARTICLE 9 - PAYMENT

Payment is due immediately upon ordering, including for pre-order products. The Customer may make payment by credit card. Secure online payment by credit card is carried out by our payment service provider MOLLIE.The information transmitted is encrypted according to industry standards and cannot be read during transmission over the network. Once payment has been made by the Customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay by card is irrevocable. By providing their banking information during the sale, the Customer authorizes the Seller to debit their card for the amount corresponding to the indicated price. The Customer confirms that they are the legal holder of the card to be debited and that they are legally entitled to use it. In the event of an error, or if it is impossible to debit the card, the Sale is immediately terminated by operation of law and the order is cancelled.

ARTICLE 10 - WITHDRAWAL PERIOD

In accordance with Article L.121-20 of the Consumer Code, "the consumer has a period of fourteen clear days to exercise their right of withdrawal without having to provide reasons or pay penalties, except, where applicable, for return shipping costs." "The period mentioned in the previous paragraph begins upon receipt for goods or upon acceptance of the offer for services." The right of withdrawal can be exercised by contacting the Company by email or telephone. If the right of withdrawal is exercised within the aforementioned period, only the price of the purchased product(s) and the shipping costs will be refunded; return shipping costs remain the responsibility of the Customer. Products must be returned in their original and complete condition (packaging, accessories, instructions, etc.) so that they can be resold as new; if possible, they should be accompanied by a copy of the proof of purchase.In the event of exercising the right of withdrawal, the Seller is required to refund or issue a credit to the Client for the amounts paid, without penalty. The refund is due within a maximum period of thirty days following the date of receipt or return of the product by the Client.

In the case of abnormal or abusive returns, the Seller reserves the right to refuse a future order.

ARTICLE 11 - WARRANTIES

In accordance with the law, the Seller provides two guarantees: conformity and against hidden defects in the products. The Seller will refund the buyer or exchange products that are apparently defective or do not correspond to the order placed. The request for a refund must be made by contacting the Seller by email or by regular mail.The Seller reminds the consumer that: – they have a period of 2 years from the delivery of the goods to take action against the Seller – they may choose between replacement and repair of the goods, subject to the conditions provided for by the aforementioned provisions, if the goods are apparently defective or do not conform – they are exempt from providing proof of the existence of the lack of conformity of the goods during the six months following the delivery of the goods – except for second-hand goods, this period will be extended to 24 months from March 18, 2016 – the consumer may also invoke the warranty against hidden defects of the item sold within the meaning of Article 1641 of the Civil Code and, in this case, may choose between cancellation of the sale or a reduction of the sale price (provisions of Articles 1644 of the Civil Code).

ARTICLE 12 - COMPLAINTS

If necessary, the Buyer may submit any complaint by contacting the company by email or by regular mail.

ARTICLE 13 - INTELLECTUAL PROPERTY RIGHTS

Trademarks, domain names, products, software, images, videos, texts, or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these Terms and Conditions. Any total or partial reproduction, modification, or use of these assets for any reason whatsoever is strictly prohibited.

ARTICLE 14 - FORCE MAJEURE

The seller’s obligations under these terms are suspended in the event of a fortuitous event or force majeure that would prevent their execution.The seller will notify the customer of the occurrence of such an event as soon as possible.

ARTICLE 15 - NULLITY AND AMENDMENT OF THE CONTRACT

If one of the provisions of this contract were to be annulled, such nullity would not result in the nullity of the other provisions, which shall remain in force between the parties. Any contractual modification is only valid after a written agreement signed by the parties.

ARTICLE 16 - GDPR AND PROTECTION OF PERSONAL DATA

In accordance with the European regulation on the protection of personal data, you have the rights of inquiry, access, modification, objection, and rectification regarding your personal data. By agreeing to these general terms and conditions of sale, you consent to our collecting and using this data for the performance of this contract.

ARTICLE 17 - APPLICABLE LAW

All the clauses appearing in these general terms and conditions of sale, as well as all purchase and sale operations referred to herein, shall be subject to French law.