You can pay by:

• Bank card, Visa, Mastercard, American Express
• Paypal
• Apple Pay
• JUST Pay Now
• iDeal
• Bancontact
• Klarna Pay Later / Klarna Slice It
• e-Gift Card

All payment information is transmitted SSL-encoded and processed by our partner Mollie's payment module to protect your card information and ensure that it cannot be used by others.

We invite you to contact us via online chat or by using our contact form.

We invite you to contact us via online chat or by using our contact form.

Gift cards are valid for 12 months (365 days) from the date of purchase.

To refer your friends, you must:

1. The referrer must share their affiliate link (click here to find your link)
2. The referral must click on the link and will be redirected to the homepage
3. An email confirmation popup will appear at the bottom right. The godchild must confirm his email address.
4. Once the email address has been confirmed, the godchild can create his account, log in and benefit from his reduction.
5. The godfathers/godchildren can find their discount code in the "Reward" tab at the bottom right or by clicking here.

The referrer can see the referral status of his clients here.

You can pay in 3 installments free of charge with Alma for any order over €150, excluding delivery costs.

You do not have to take out any contract or insurance.

To pay in 3 installments free of charge from €150 (excluding delivery costs), you have to :

1. Add the items to your basket
2. Go to payment and choose Alma - Pay in 3 installments
3. Pay the first part now, the rest will be taken automatically over the next two months (D+30 and D+60).

Depending on the delivery service chosen, delivery times vary between 1 to 5 working days.

We work with several shipping services depending on the country of delivery.

• Mondial Relay
• Colissimo
• DHL

*For orders to Metropolitan France, Andorra, Monaco and Spain: you can take advantage of free delivery with Mondial Relay for orders over €100. You can also take advantage of free delivery with DHL for orders over €200.

For orders to Germany, Andorra, Austria, Belgium, Spain, Italy, Luxembourg, the Netherlands and Portugal: you can take advantage of free delivery with Colissimo International for orders over €150. You can also take advantage of free delivery with DHL for orders over €250.

For orders to the Czech Republic, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Switzerland: you can take advantage of free delivery with DHL for orders over €250.

When your order is complete and ready to be shipped, you will receive an email with the tracking number. Do not hesitate to check your spam.

If you do not receive an update, we invite you to contact us via the online chat or by using the contact form.

If your package is returned to us, a reshipment is possible at an additional cost at your expense.

For all questions relating to the general conditions of sale, please refer to the carrier chosen.

We invite you to contact us via online chat or by using our contact form.

Algeria, Germany, Andorra, Australia, Austria, Belgium, Bulgaria, Canada, China, Cyprus, South Korea, Croatia, Denmark, Spain, Estonia, United States (USA), Finland, France, Greece, Guadeloupe, French Guyana, Hong Kong, Hungary, India, Ireland, Iceland, Italy, Japan, Reunion, Latvia, Lithuania, Luxembourg, Malta, Morocco, Martinique, Mayotte, Monaco, Norway, Netherlands, Poland, Portugal, Romania, Kingdom -United (UK), Russia, Czech Republic, Serbia, Singapore, Slovakia, Slovenia, Switzerland, Sweden, Tunisia, Turkey.

Any order placed on the store offers the possibility, within 30 days, of returning one or more articles for the following reasons:
• If the article is not suitable for the size (too small/too large, too tight…)
• If the item does not meet your expectations
• If the item is defective

For more information, please refer to our section "EXCHANGE & RETURN CONDITIONS"

We understand that an item may not give you complete satisfaction (the size does not fit, does not meet your expectations...). That's why we accept returns and exchanges within 30 days from the date of purchase.

However, fees may apply depending on the reason for your return or exchange. For more information, please refer to our page "CONDITIONS OF EXCHANGES & RETURNS"

To make a return, follow the instructions below:

1) Go to our return portal

2) Enter your order number (ex: # 6844) and your email address.

3) Follow the steps indicated

If you have chosen to receive a return label: an email with your return label to print and stick on your parcel is sent to you.

If you have not chosen to receive a return label: you must send your parcel by yourself yourself and at your expense to the following address:

UNCHAINED 
Bâtiment La Lustrerie
9 rue du Grand Chemin
59100 Roubaix, FRANCE

If you make a purchase using a gift card and, for one reason or another, you decide to return the items ordered to us, the amount spent will be credited directly to your gift card . This allows you to reuse the balance for future purchases in our online store.

If you added a supplement to your order, they will be refunded to the payment method used.