CUSTOMER SERVICE

FREQUENTLY ASKED QUESTIONS

Find all information regarding orders, delivery and returns & exchanges.

ASSURER LA LIVRAISON AVANT NOËL

Pour assurer les livraisons, les dates limites d'expédition sont :
• 12/12 : livraison Mondial Relay
• 15/12 : livraison Colissimo
• 19/12 : livraison DHL

Summary

FAQs

Orders

What payment methods are available?

You can pay by:

• Bank card, Visa, Mastercard, American Express
• Paypal
• Apple Pay
• JUST Pay Now
• iDeal
• Bancontact
• Klarna Pay Later / Klarna Slice It
• e-Gift Card

Is the payment secured ?

All payment information is transmitted SSL-encoded and processed by our partner Mollie's payment module to protect your card information and ensure that it cannot be used by others.

My order is incomplete, what should I do?

We invite you to contact us via online chat or by using our contact form.

I received a damaged item, what should I do?

We invite you to contact us via online chat or by using our contact form.

I received a gift card, how long is it valid?

Gift cards are valid for 6 months (183 days) from the date of purchase.

Delivery

What are the delivery times ?

Our products are made on demand, which is why a delay of 3 to 5 working days is necessary before the shipment of your order.

Once shipped, depending on the delivery service you have chosen, the delays vary between 1 to 5 working days.

What delivery methods are available?

We work with several shipping services depending on the country of delivery.

• Mondial Relay
• Mondial Relay Home International
• Colissimo
• DHL
• DHL Express

Can I benefit from free delivery?

For orders to Metropolitan France, Monaco and Andorra: you can benefit from free delivery from €100 (excluding shipping costs).

For orders to Germany, Austria, Belgium, Denmark, Estonia, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands-Bottoms, Poland, United Kingdom (UK), Czech Republic , Slovakia, Slovenia, Switzerland, Sweden: you can benefit from free delivery from €150 (excluding shipping costs).

How to track my order ?

When your order is complete and ready to be shipped, you will receive an email with the tracking number. Do not hesitate to check your spam.

If you do not receive an update, we invite you to contact us via the online chat or by using the contact form.

My package has been returned to the sender, what should I do?

If your package is returned to us, a reshipment is possible at an additional cost at your expense.

For all questions relating to the general conditions of sale, please refer to the carrier chosen.

My package has been lost, what should I do?

We invite you to contact us via online chat or by using our contact form.

What countries do you ship to?

Algeria, Germany, Andorra, Australia, Austria, Belgium, Bulgaria, Canada, China, Cyprus, South Korea, Croatia, Denmark, Spain, Estonia, United States (USA), Finland, France, Greece, Guadeloupe, French Guiana, Hong Kong, Hungary, India, Ireland, Iceland, Italy, Japan, Reunion, Latvia, Lithuania, Luxembourg, Malta, Morocco, Martinique, Mayotte, Monaco, Norway, Country-Bottoms, Poland, Portugal, Romania , United Kingdom (UK), Russia, Czech Republic, Serbia, Singapore, Slovakia, Slovenia, Switzerland, Sweden, Tunisia, Turkey.

Exchanges and Returns

Can I return/exchange my order?

Any order placed on the store offers the possibility, within 30 days, of returning one or more articles for the following reasons:
• If the article is not suitable for the size (too small/too large, too tight…)
• If the item does not meet your expectations
• If the item is defective

For more information, please refer to our section "EXCHANGE & RETURN CONDITIONS"

Contact us!

A problem? A demand ? Tell us everything.